Are you a MS WORD Guru? Are you a TitleExpress DPS savant? This might be the position for you!
Responsible for creation and maintenance of the documents for the company's proprietary software; StreamLine and/or TitleExpress. Responsible for storage, archive process and release of documents. Maintain the integrity of underwriter, state and custom forms. Acts as a liaison between customers, underwriters and state specific contacts to resolve document discrepancies and updates.
Maintains the standard state and custom set of documents for Streamline and/or TitleExpress.
Verify the most recent state and county forms from various websites and sources. Provide the Support Desk with document updates as needed.
Maintain historical changes of forms and or issues through ServiceFirst and Saleslogix (CRM) software.
Create, obtain approval from customers and maintain historical Statement of Work for custom form requests.
When applicable, submit billing for custom form requests to Accounting for further processing.
Gathers data and recommends solutions to customer issues.
Troubleshoot and resolve document issues as reported by customers, as assigned.
Performs additional duties as required by Management.
Knowledge and Skills/Technology Used
Working knowledge of fundamental concepts practices and procedures of department/field
Very good verbal and written communication skills
Establishes effective working relationships at the work group level
Advanced experience with MS Word, including but not limited to knowledge of template setup, styles, fields, and if/then statements.
Excellent proofreading skills
Able to work autonomously as well as with a team
Title and Escrow knowledge preferred
General knowledge of web applications preferred training provided for company specific applications
Adobe Acrobat preview print preferred
Telecommuting is allowed.
Additional Salary Information: Apply at Firstam.com/Careers/Req#R006944
Position allows for Remote/Telecommuting for East Coast applicants. No relocation offered
Internal Number: REQ#R006944
First American Professional Real Estate Services/SMS has delivered state-of-the-art software, services, and support to the settlement industry for more than three decades. A recognized industry leader and a member of the First American Family of Companies (NYSE: FAF), we provide a variety of services, including integrated escrow, closing, and title production systems; document imaging; trust accounting services; 1099 services; and much more. First American was named one of FORTUNE's 100 Best Companies to Work For® in 2016 and 2017. To learn more about First American, visit www.firstam.com.